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General terms and conditions

  • Until 14 days before arrival, the customer can change the reservation (date, person, extension, etc.). From the 13th day, all costs are can be charged.
  • The passenger may, for the start of the stay, transfer his residence to third. The transmitter should inform the hotel on time. The transferor and transferee are jointly and severally liable to pay the total price of the accommodation booked and the cost of transfer.
  • Until 14 days before arrival, the customer can cancel their reservation. There are only 12.50 eur penalty per room booked due administration. When cancellation by the customer from the 13th day before arrival are charged following amounts:
    - 50% of the total package price booked reservation between the 13th to the 2nd day of arrival;
    - 100% from the 2nd day before arrival.
  • All notes or invoices are paid in cash or receive the latest on the day of departure of the customer above unless otherwise stipulated. The due date of unpaid invoices, without notice subject of previous 15% annual yield with a minimum of 50.00 eur. In dispute, competent courts of Veurne.

Arrival / Check-in

  • The rooms are available from 02:00 p.m.
  • When you pay an advance or if you give a credit card guarantee the rooms will be reserved till 07.00 pm. If you arrive after 07:00 pm you are requested to inform the hotel about the possible time of arrival.
  • Exceptions are allowed if they have been requested.

Departure / check-out

  • The rooms must be empty at 10.30 am If not, the next stay will be charged.
  •  Exceptions are allowed if they have been requested (asked for)

Cancellation insurance

We suggest to take an additional cancellation insurance or travel insurance at your insurance broker.

Parking

Car parks are available for the hotel guests. The hotel is not responsible for any damage car or car break-ins.

Hotel Ambassador
Duinkerkelaan 43
B-8660 De Panne
Tel: 00 32 (0)58/41.16.12 - Fax: 00 32 (0)58/42.18.84

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